One year after the forest fire. This resort lost 70% of their rooms. They are rebuilding and handling clients with the best hospitality you could want. The water park is still in operation and a great place to relax with the family. The shuttles are still in operation and I witnessed the company hand out over $500K to help local organizations and the local fire department. We lost all our personal belongings in the fire which home owners insurance took care of. From what I see Westgate is taking care of the employees and community.
We were disappointed as soon as we booked when we realized that we were not staying at the actual resort but at the hastily leased motel down the street. But, it was definitely understandable given last year's fire and we didn't let it dampen our family vacation. The water park was superb, you could hardly tell it was "Discount Great Wolf Lodge". There was enough variety to keep the entire family engaged for the whole three day pass we purchased. While the water and general ambient temperature could have been a tad warmer for my tastes it wasn't ever uncomfortable or for an unreasonable amount of time. We've been on time share presentations before but we weren't quite ready for this level of "guerilla sales tactics". Steven, our salesman, was pleasant and knew what was enough pressuring and what was inappropriate. His "manager", Jason, however was awful. Three hours into our 90 minute presentation, we tell Jason that we are absolutely not interested and we had to leave, we had already rescheduled our next activity twice and were late. Jason left us at the table and said we could not leave until he signed our release papers. My wife went to tell the kids to get ready to leave and when she left to find Jason the child care worker told our kids to sit tight because it would be another 40 minutes. Finally, after getting loud with my wife he begrudgingly signed and told us that he was calling security.
I was there to be shown a 90 minute presentation to start a time share with them. I will say the salesman were very nice & accommodating. We are looking forward to going in 2019 when our vacation week begins. They supplied us w/ a voucher for 2018 to use at another resort till our begins. I'm still not sure if I'm a sucker or if everything will end up being as a great of a deal as it sounded. The resort is beautiful with amenities everywhere and more still to come. Having kids there's a lot of savings when the resort has all you need already there.
Definitely don't sign up for the timeshare tour. They promise you this lovely meal during their presentation and a resort tour, but check-in is extensive and overall they waste your time. Demanded more personal detailed information from us to "qualify" to even "allow" us on the tour after we took the time from our vacation to drive to this resort. And found out later the "gifts" of tickets you BUY at discounted rates are purchased in bulk by them and they are still MAKING MONEY on you touring and buying tickets. Which helped explain the experience of giving info, waiting for the meal and tour in another room where a different and quite nasty person came in demanding even more detailed information to ensure "we can afford it". Then, when we refused, she tried to get the information by making back-handed comments saying we were just trying to take advantage of them for the tickets! We even said fine, we won't take tickets we will just look at the timeshare and WE will decide if we can afford it and want to do it. This wouldn't work for her either because they couldn't even let us on the tour without having this detailed information. So, when we are walking out without the meal or tour after trying to "check-in" for 40 minutes, they still tried to sell us discount tickets! If this isn't a scam, it sure felt like one. Real fishy. There is no reason they should be collecting that sort of info on people just trying to see the resort.
We went to Gatlinburg specifically to go to the water park at Smoky Mountain the day after Christmas. We had never heard of it before but wanted to take our kids swimming. We have been to several hotels with water parks. The park here is completely enclosed and indoors making the temperatures warm and comfortable, the water temps were very warm as advertised as well. We have a 4 Year old and 7 Year old. The park has a kiddie pool, 3-4 foot pool with basketball hoops, hot tubs, lazy river, large slides one with tubes single or double. Great family activity.
Westgate Smoky Mountain Resort Spa is a US Amusement Park based in Gatlinburg, North Carolina. Westgate Smoky Mountain Resort Spa is located at 915 Westgate Resorts Rd, Gatlinburg, TN 37738, USA.
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