Room is great. Staff is great. Mattress not so much. Distance is just barely too far to be able to comfortably walk to the main strip. Still have to drive and pay for parking.
One of the best places to stay in Gatlinburg TN. It’s the best in its price range. The accommodations are wonderful! The breakfast was made fresh unlike any other breakfast ever! So amazingly good. The room was clean, with the feeling of antique vibes with a modern feel to it. The creek out back on our private patio was nice to watch. Our bathroom was clean as well as our sheets. The bed was soft. I would recommend and stay here again!
Staff was always very nice and helpful. When we checked in we found that many of the electrical receptacles did not work. We asked the front office about it and was told we had to flip a switch on the wall to make them work. Bathrooms were not clean, mold along the back of the tub and the tile. First night had no hot water in shower and it did not drain. Next morning we told the front office and they had maintenance turn the water temp up. Next nights shower was much better. Upon checkout, we were packing to leave and noticed a large stain on one of the mattresses. If we would have seen this the first night we would have checked out and found other lodging. This hotel has a lot of potential but serious attentions needs to be paid with the cleanliness and mechanical issues. Breakfast was good but not what they advertised on the website. We asked for a manager to give us a call and this is the second day since we checked out and still no phone call. I do not believe we will stay here again.
My husband and I just left today. We stayed for 4 nights to in celebration of our wedding anniversary. We are from Florida. We had a WONDERFUL experience all around at this hotel. Our room was spacious and lovely. We had a fireplace in our room and a private balcony that overlooked the powerful creek. The complementary breakfast was BOMB- sooo good for complimentary breakfast! Hot eggs, potatoes, pancakes, oatmeal, biscuits and gravy and then orange juice, cereal, bagels and coffee. Awesome! Service was great and the grounds were very well kept. In a safe area just a $.50 trolley ride away from downtown or a short car ride away from the Smoky Mountains National Park. Wed love to come back! We were sad to leave!
My room backs right up to the brook and could be amazing. Alas it is not. Carpet is severely stained. Room entryway was dirty with leaves and a flip top from a soda can. Chair was badly stained. Everything else is just ok. Hot tub too cool. Only 3 jets that did not hit my back. Wish things were better taken care of. It certainly has potential!
Brookside Resort is a US Lodging based in Gatlinburg, North Carolina. Brookside Resort is located at 463 E Parkway, Gatlinburg, TN 37738, USA.
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