Hotel lobby restaurant / cafe had good food and variety. Breakfast buffet was hot, fresh and plenty. Outdoor fire pit for cool evenings. Firefly lounge area for a nightcap. Will definitely stay again. Perfect for school break with 2- 12 year old boys.
Not sure where to begin because we loved everything about the place. The people at the front desk went out of their way to answer whatever questions we had. Check-in was a breeze.
We have stayed at the Vista before and had such a wonderful experience. So we decided to book our stay again at the Vista this year. However this experience was not very pleasant. I am very unhappy with how the staff handled our situation. When I called to book the room, I asked if the indoor pool was open, since we were booking same day as our check in. I was told yes that the indoor pool was open and would be till midnight. So the family and I checked in, went to our room and the kids immediately wanted to go to the pool. So the family headed to the pool to find out that it was closed. It had been for quite some time, so it was no unexpected incident that occurred just a bit ago. When we asked about getting some sort of refund, we were told we could check out and not be charged. Well, I hope if we check out and leave that we wouldn't be charged since we didn't stay. There was no I'm sorry, no offer of a discount since we paid 303.00 a night. As much as we paid, there should have been some offer as to a discount or something. No empathy from the staff at all. So we packed up the kids and left. I will never stay at the Vista again b/c of this. It's not the whole fact the pool was not working, but how the staff treated us. One, we asked before we booked and were told one thing and when we went to the pool it was closed. No one told us even when we checked in. I felt lied too. I felt like they were hoping we would over look the fact. We were able to go down the street and find a hotel with an indoor pool that worked and were welcomed with open arms. They even told us sorry that we had that experience, and they don't even work at the Vista!!
The lobby is beautiful, the rooms clean and spacious, and a balcony view that was beyond spectacular. Comfortable beds, big tv, had no problem attaining phone signal (writing this review from my room right now), and even the pillows were great. (Hotel pillows are usually horrid.)
Super staff, clean room, bunk beds were a big hit and it was hard to convince the boys to leave the indoor pool to go anywhere else. Tucked up high with great view, but close to downtown and convenient to attractions, shopping, Aquarium, skylift, food ... shuttle also available throughout the day.
Nice and clean remodelled (probably from the 70s) hotel with friendly staff and pretty good food. The pool was fun and the hot tub was big enough to have several people comfortably fit. The pool was heavily chlorinated, but hey that's better than filthy! The trolley to downtown Gatlinburg stops right outside the door, which is definitely the way you'll want to get around there. Parking for the hotel was plentiful, and the view (picture below with the fall leaves) from our hotel room was really pretty. Fun and comfortable for kids and adults!
The restaurant's offerings are nothing less than excellent. The wait staff are friendly, attentive and on top of their game.
My wife and I stayed here over Christmas and loved it! Our whole vacation in Gatlinburg was incredible, and we owe much of that to The Park Vista. We had the breakfast buffet every morning, which was delicious. We also got drinks at the hotel bar, Firefly's. The king size bed was so comfortable that we had trouble leaving it each morning. The hotel has about 15 floors, and there are phenomenal views from each one, as the hotel itself sits atop a mountain overlooking the Great Smoky Mountains and the city of Gatlinburg. There is an indoor pool with slides; it really seems like a fun place for children and adults to relax. My only complaint is that my food order was wrong when we ordered room service. But all in all, this hotel is great, and it's only about an 8-minute drive into town. (You can see the hotel from downtown Gatlinburg streets.)
Many kudos to the management on making our stay an excellent one.
Parking can be a bit tricky if there are conventions being held at the hotel, yet you can always find a space. The trolleys pick you up right at the front door if you don't wish to drive downtown. A major convenience.
The Park Vista A Doubletree By Hilton Hotel Gatlinburg is a US Lodging based in Gatlinburg, North Carolina. The Park Vista A Doubletree By Hilton Hotel Gatlinburg is located at 705 Cherokee Orchard Rd, Gatlinburg, TN 37738, USA.
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