My son and his girlfriend who is active duty Navy flew in from Washington for a 2 day stay in the BEAR TRAX CABIN with us. We arrived late on day one to find the hot tub was ice cold. It took until the next day for it to heat up. The next morning we tried to take showers but there was only enough hot water for 1 person to shower and not enough hot water to fill the jacuzzi tub at all. The screens were off the windows on the porch and just leaning against them, The bed frame down stairs was broke and completely rusted. There was a beer can and garbage under the bed. The morning we were leaving someone took a quick shower upstairs and it started leaking bad down into the mid level bathroom. The floor was molded and the flooring was peeling up. The ceiling in that bathroom was sagging from the water leak that was near the electrical making it very dangerous. We reported all this when we checked out and he said we should have told them the day before so they could fix it. Well we only had 1 day to spend in Gattlinburg and I was not staying there all day waiting on someone to fix obvious issues that should have been repaired before we arrived. The hot tub should have been turned on to warm up prior to our arrival or advertise it as a cold tub. The lack of hot water and the broken bed we dealt with but when we realized the bath upstairs was leaking to the mid level bathroom by the electrical where I was using a electric hair curler that is a safety hazard and very dangerous. I took pics and a video of all but he was not interested in seeing them. His attitude was unprofessional. This leak is in the pipes it is not from leaving a shower curtain out as he said because there was not any water on the bathroom floor upstairs and the mold and mildew has been there for a long time in the mid level bathroom. We live in Tennessee and go to Gattlinburg often but I will never stay with them again. The owners response is just a standard reply these issues were very visible before our arrival. The water leak was not noticed until our day of departure since we did not use that bathroom until we were leaving but the mold and mildew on the floor was very visible.
DO NOT STAY IN THE CUB HOUSE!!! We stayed there this past weekend and it was the most disgusting place I have ever stayed. When we arrived, there was a man standing in the living room smoking who stated he was the maintenance man and seemed to have no idea we were coming. The cleaning company must have had no idea either since there was dog poop in the upstairs bedroom. Everything in there was old and dirty with the smell of smoke so strong as soon as you walked inside. All of my clothes still smell from being inside this cabin. There is not much room between the cabins and the parking is horrible. If you're in the upstairs bedroom with the lights on at night, the entire room and bathroom (with the door open) is completely visible to anyone outside on the street or in the nearby cabins. The pool is also right next to the cabin with the public bathrooms in the basement of the cabin. If you stay in the cabin when the pool is open, there will be people walking through the deck to get to the basement with little to no privacy.
Once at the main office they provide a map to your cabin that's about 1.5 miles away. The cabin I stayed in, Tranquility, was large but had poor design. The kitchen is extremely small, cabin is either cold or hot (nothing comfortable), bathrooms were tiny and the kitchen ware is horrible all of our food that we prepped was sticking to pans and burning.
Just enjoyed a Family Reunion here. The rental cabins are well maintained /accommodating. The front office staff is helpful and professional.. Try it - you'll like it!
There are few pictures online, so this place was a pleasant surprise. 1 bedroom cabin has 2 back decks with hot tub and views to die for. Very spacious and clean. Cabins are secluded, but close to town. Staff knowledgeable and accommodating. Super easy check in and checkout. I honestly don't have anything bad to say about this place. Incredible value.
I had family staying in another cabin at this resort that said it was way nicer. It was apparently privately owned while ours was owned by the resort. I still wouldn't recommend staying at any of the cabins as they are all right on top of each other with no view.
Mountain Shadows Resort is a US Lodging based in Gatlinburg, North Carolina. Mountain Shadows Resort is located at 1901 East Pkwy, Gatlinburg, TN 37738, USA.
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